Privacy Policy

Dokpod(“Dokpod,” “we,” “us,” or “our”) helps you store and search your documents, images, and videos for use with AI tools. This Privacy Policy explains what we collect, how we use it, and the choices you have.

Account information: email address, name, profile details, and authentication data when you sign up or sign in.

Content you upload: files, filenames, extracted text, search indexes, embeddings, and metadata needed to power search and summaries.

Usage information: search queries sent through Dokpod, feature usage, billing status, and basic technical logs (such as IP address, browser type, and timestamps) for security and reliability.

We use your information to:

• Provide, maintain, and improve Dokpod
• Index and search your vault on your behalf
• Process subscriptions and communicate about your account
• Protect against abuse, fraud, and security incidents
• Comply with legal obligations

We do not sell your personal information.

Your vault is private to your account. Documents such as PDFs and Word files are stored so you can download them and so we can serve accurate search results.

For photos and videos, Dokpod is designed to prioritize privacy: we typically analyze content to build a search index and do not keep your original image or video file after processing. Only the index and related metadata remain in your vault.

To understand documents, images, and videos, Dokpod may transmit content to third-party AI providers for processing. This may include sending file content for analysis in memory to produce transcripts, descriptions, and searchable sections.

We use third-party AI only to deliver features you request. We do not use your vault content to train public models on your behalf unless we clearly tell you otherwise and you agree.

Third-party providers operate under their own privacy terms. We choose providers and configurations intended to minimize unnecessary retention of your content, especially for photos and videos.

We keep account and vault data while your account is active. You may delete documents from your vault; deleted content is removed from active systems within a reasonable period. Backups may persist for a limited time before being overwritten.

We may retain minimal records required for billing, security, or legal compliance after account closure.

We use industry-standard measures to protect data in transit and at rest, including access controls and encryption where appropriate. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

Depending on where you live, you may have rights to access, correct, delete, or export personal data, or to object to certain processing. Contact us at support@dokpod.io to make a request. We will respond as required by applicable law.

Dokpod is not directed at children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children.

If you use Dokpod from outside the United States, your information may be processed in the United States or other countries where we or our service providers operate. By using Dokpod, you consent to that transfer where permitted by law.

We may update this Privacy Policy from time to time. We will post the new version on this page and update the “Last updated” date. Material changes may also be communicated by email or in-product notice.

Privacy questions: support@dokpod.io