Refund Policy

Credit top-ups are non-refundable after they are credited to your wallet. Once payment succeeds and your balance increases, that purchase is final except where applicable law requires otherwise or we reverse a failed or duplicate charge.

The one-time starter credits are promotional, non-transferable, and have no cash value. They cannot be refunded or exchanged for a cash balance. Company details are at /company.

The Dokpod Desktop Local license is a $49 one-time purchase. Activating a key ties it to that Dokpod account.

If the app is defective, or you never received a working key after a successful payment, email support@dokpod.io within 14 days with your account email and receipt. We will replace the key, or refund the purchase when we cannot deliver a working license.

Change-of-mind refunds after successful activation are not offered, except where required by law.

If a payment fails after credits were incorrectly added, or you were charged twice for the same top-up or Desktop license, contact support@dokpod.io with your account email, charge date, and amount. We reverse failed or duplicate charges manually.

If you still have a legacy subscription, canceling stops future renewals. You keep access through the end of the current billing period. Canceling does not refund fees already paid. Manage or cancel from Settings → Billing.

Cancel anytime from Settings → Billing. Pro continues through the end of the period already paid.

Canceling does not refund fees already paid for the current period.

Mid-cycle refunds are not offered, except where required by law or for a failed or duplicate charge.

Contact us before disputing a charge with your bank. Unjustified chargebacks may result in account suspension while the dispute is investigated.

Billing questions: support@dokpod.io.