Refund Policy

Dokpod does not offer refunds on subscription fees. We do not operate an automated refund system. Once you are charged for a paid billing period, that payment is final except where applicable law requires otherwise.

This policy applies to Pro, Team, monthly, and annual plans. Please evaluate Dokpod during your free trial before your first charge. If you do not wish to continue, cancel before the trial ends.

New accounts may start a 3-day free trial. A valid payment method is required at checkout. You will not be charged during an active trial.

Unless you cancel before the trial ends, your selected plan begins automatically and your payment method is charged. To avoid any charge, cancel from Settings → Billing or email support@dokpod.io before the trial period ends.

You may cancel anytime from Settings → Billing. Cancellation stops future renewals. You keep access through the end of the current billing period. Canceling does not refund fees already paid.

If you believe you were charged incorrectly (for example, a duplicate charge or a clear billing mistake on our side), contact support@dokpod.io with your account email, charge date, and amount. We review billing errors manually. This is not a general refund program.

Contact us before disputing a charge with your bank. Unjustified chargebacks may result in account suspension while the dispute is investigated.

Nothing in this policy limits non-waivable rights you may have under the laws of your country or region (for example, certain EU or UK consumer protections). Where the law requires a refund, we will comply.

Billing questions: support@dokpod.io